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Privacy Policy

Updated: 12th December 2024

Zello Privacy Policy

Zello is an expression platform. Our product and services provide an amazing way to express, get discovered, and become famous.

We deeply care and realize the importance of protecting your personal information; hence we take privacy as a serious concern and are committed to making Zello a product that people/users love and trust. There are many different ways you can use our services, including but not limited to uploading photos, videos, communicating with other users, or searching for people with common interests.

Our Privacy Policy outlines the types of information we gather about you, how we use it, how we gather your information, and how it is shared, based on your privacy settings. We also let you know the means by which we keep your information secure and the choices you have about the information you choose to share with us. Please read the following to learn more about our privacy policy. We are engaged in giving you transparency of our privacy practices and control over your data.

Please note that our Privacy Policy forms part of our Terms and Conditions available at T&C.

A transaction on Zello is to be conducted by persons above the age of 18 years only. If you are under 18 years of age, you are not allowed to make a transaction on Zello. It is the duty of the legal guardians of all persons below 18 years of age to ensure that their wards do not make a transaction without their supervision on Zello. It shall be automatically deemed that by allowing any person below the age of 18 years to transact on Zello, their legal guardians have expressly consented to their use, and we disclaim any liability arising from your failure to do so.

1. Information We Collect and How We Use It

Information We Collect:

There are three basic categories of information we collect:

Here’s a little more detail on each of these categories:

A. Information You Provide

When you interact with our services, we collect information that you provide to us. For example, most of our services require you to set up a Zello account. We may also ask you to provide us with some additional information that will be publicly visible on our services, such as a profile picture. Other services, such as commerce products, may require you to provide us with a debit or credit card number or link a Paytm account and its associated account information.

Account Information: To use the app, you may be required to create an account. During the account creation process, we may collect certain information, including your username, email address, and password.

Live Streaming Data: When you engage in live streaming activities or 1:1 calls or video consulting services on the app, such as using your mobile phone or the website to conduct live streams, we do not record the live streaming content. The live-streaming sessions are consumed in real-time and are not available for replay on the platform. These calls and sessions are not recorded and are designed to be secure and private.

Keep in mind that the users who view your stories and any other content can always save that content or copy it outside the app. So, the same common sense that applies to the internet at large applies to Zello as well: Don’t share content that you wouldn’t want someone to save or share.

When you contact customer support or communicate with us in any other way, we’ll collect whatever information you volunteer or that we need to resolve your question.

B. Information We Get When You Use Our Services

When you use our services, we collect information about which of those services you’ve used and how you’ve used them. We might know, for instance, that you watched a particular story or saw a specific ad for a certain period of time. Here’s a fuller explanation of the types of information we collect when you use our services:

C. Information We Collect from Third Parties

We may collect information about you from other users, our affiliates, and third parties. Here are a few examples:

4. How We Share Information

We may share information about you in the following ways:

With other Zelloians. We may share the following information:

Information about you, such as your username, name.

Information about how you have interacted with our services, and other information that will help Zelloians understand your connections with others using our services. For example, because it may not be clear whether a new friend request comes from someone you actually know, we may share whether you and the requestor have Zello friends in common.

Any additional information you have directed us to share.

Content you post or send.

With all Zello members, our business partners, and the general public:

Public information like your name, username, and profile pictures.

With third parties:

Advertising Partners: We may share information about you with service providers who perform services on our behalf, including to measure and optimize the performance of ads and deliver more relevant ads, including on third-party websites and apps.

Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt out of personalized advertising by visiting Ads Settings.

We may share information about you, such as device and usage information, to help us and others prevent fraud.

We may share information about you for legal, safety, and security reasons. We may share information about you if we reasonably believe that disclosing the information is needed to:

We may disclose personal information to the Cyber Law Department of India if the User/s has violated the provisions of the Information Technology Act, 2000, or any other law for the time being in force in India.

We may also disclose personal information to the concerned authorities under the Information Technology Act, 2000, or any other act for the time being in force in India, if we believe that the User/s is committing any fraud or is doing any illegal activity or is encouraging cyber terrorism or doing any other act which will hamper the national security and integrity of India or of any other country to which the User belongs and/or have accessed to Zello.

We may disclose personal information in response to a witness summons warrant, court order, levy, attachment, order of a court-appointed receiver, or other comparable legal process, including subpoenas from private parties in a civil action.

We may disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).

We may share aggregated statistical data with others for public relations, marketing, or other purposes. Such data will not, however, be tied to personally identifiable information.

Investigate, remedy, or enforce potential Terms of Service violations.

Protect the rights, property, or safety of us, our users, or others.

We may share information about you as part of a merger or acquisition. If Zello gets involved in a merger, asset sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.

We may also share with third parties that provide services to us or perform business purposes for us aggregated, non-personally identifiable, or de-identified information.

5. Third-Party Content and Integrations

We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.

Zello and its services may contain links to third-party websites, including identity verification and social networking websites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please be aware that we are not responsible for the content or privacy practices of other websites or services to which we link. We do not endorse or make any representations about third-party websites or services. The personal data you choose to provide to or that is collected by these third parties is not covered by our Privacy Statement. We strongly encourage you to read such third parties’ privacy statements.

6. How Long We Keep Your Information

We will retain your personal information and any other information posted, uploaded and/or shared by you for as long as your account is active. If you wish to cancel your account you may delete your account. In case you delete your account with us we may retain and use your information as necessary to comply with any outstanding legal obligations related to any disputes you have with us. Save and except the above, we will immediately delete your information upon request of deletion of account. However you agree and accept that in case of any inquiry from the Cyber Law Department of India regarding your account or regarding the account of any other User who is connected with you, we will retain your personal information and other such information even if you delete your account. You agree and acknowledge that we will not delete from our servers files that you have in common with other users.

If user has not logged-in to their Zello account using Web or mobile app within the last 30 days, their media posts along with account may be deleted. In case of account deletion, we will delete all the data as well as media associated with the account. This action may not be reversible.

Few examples:

We store your basic account information-like your name, phone number, and email address-and list of friends until you ask us to delete them.

We’re constantly collecting and updating information about the things you might like and dislike, so we can provide you with more relevant content and advertisements.

If you ever decide to stop using Zello, you can just ask us to delete your account. We’ll also delete most of the information we’ve collected about you after you’ve been inactive for a while-but don’t worry, we’ll try to contact you first!

7. Control Over Your Information

Zello gives you an option to review, update, correct or delete the Personal Information provided by you at the time of registering with us by changing your “account settings.” In some cases we may retain your earlier personal information if required by law.

We want you to be in control of your information, so we provide you with the following tools:

Access, Correction, and Portability. You can access and edit most of your basic account information right in our apps. Because your privacy is important to us, we will ask you to verify your identity or provide additional information before we let you access or update your personal information. We may also reject your request to access or update your personal information for a number of reasons, including, for example, if the request risks the privacy of other users or is unlawful.

Revoking permissions. In most cases, if you let us use your information, you can simply revoke your permission by changing the settings in the app or on your device if your device offers those options. Of course, if you do that, certain services may lose full functionality.

8. Deactivate

When you deactivate your account, your account is put on hold. Other users cannot see your profile, but we do not delete any of your information. As you may want to reactivate your account at some point in the future, we do not delete any information from your account.

To deactivate your account you can email us at Team@Zelloapp.com

Removing your name or any personal identification from the information: For example, if you choose to deactivate your Zello account, your name and related information will be removed from the information.

9. Deletion

When an account is deleted it is permanently deleted from Zello. It normally takes around one-two months to delete an account, nevertheless some information might still remain in backup copies and logs for a reasonable amount of time for backup, archival, and/or audit purposes. Only delete your account if you are sure and you never wish to reactivate it.

You can delete your account by writing an email to Team@Zelloapp.com

Our aim is to maintain our services in such a manner that it protects information from unanticipated or malign destruction. Hence, normally after you delete information from our services, we might not instantly delete remaining copies from our active servers and might not remove information from our backup systems.

Removing your name or any personal identification from the information: For example, if you choose to delete your Zello account, all your information, nobody on the Site with whom you had shared information will be able to see your content.

10. Security

You are responsible for maintaining the secrecy of your password and account information and for controlling access to your email communications at all times.

Zello uses industry standard measures to protect all information that is stored in our servers and/or within our database. We limit the access to this information to those employees who on “need to know” basis need access to perform their job function such as our customer service personnel.

11. Our Policy towards Children

Our Services are not directed to persons under 13. We do not knowingly collect personally identifiable information from children under 13. Zello shall not be held responsible and/or liable if you are below the age of 13 and you falsely represent and warrant yourself to be of 13 years of age or older. If we become aware that a child under 13 has provided us with Personal Information, we will take steps to delete such information from our files.

12. Contacting Us

If you have an enquiry or a complaint about the way we handle your personal information, or to seek to exercise your privacy rights in relation to the personal information we hold about you, you may contact our customer grievance officer as follows:

By Mail: NJT Network Private Limited
Ground Floor, NR-2, Nathupur Rd, DLF Phase 3,
Sector 24, Gurugram-122010, Haryana, India
By Email: Team@Zelloapp.com

13. Changes To Our Privacy Policy

Zello reserves the right to change this Privacy Policy from time to time consistent with applicable privacy laws Zello has right to amend, modify, add or change the privacy policy from time to time and you shall keep updating yourself with the modified privacy policy. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.